Who we are

Abingdon Pest Control provides pest control services to homes and businesses in Abingdon and the surrounding villages. We are the controller of the personal information described in this policy. You can contact us by email at [email protected] or by phone on 01235 933306.

What information we collect

Contact details you give us, such as your name, phone number, email address and postcode.
Details of your enquiry or pest problem, and anything you include in a message or call.
Information about your property and the work we carry out, including quotes, visit notes and invoices.
Payment details needed to take payment, which are handled by our payment provider.
Technical information, such as your IP address and browser type, when you visit this website.

How we use your information

To respond to your enquiry and give you a quote.
To arrange, carry out and follow up pest control visits.
To send invoices, take payment and keep accurate business records.
To meet our legal and regulatory duties, including health and safety and record keeping.
To keep our website secure and working properly.

Our legal basis

We use your information where it is needed to take steps at your request before a contract, or to carry out a contract with you, where we have a legitimate interest in running and improving our business, where we must comply with the law, or where you have given your consent. You can withdraw consent at any time.

Who we share it with

We do not sell your personal information. We share it only with trusted providers who help us run our business, such as website hosting, email, accounting and payment providers, and with authorities where the law requires it. These providers may only use your information to provide their services to us.

Third-party services on this website

This website loads fonts from Google Fonts and, on our contact page, an embedded Google Map. When these load, Google may receive technical information such as your IP address and may set cookies. You can read how Google handles information in its own privacy policy.

How long we keep your information

We keep your information only for as long as we need it for the purposes above. Enquiries that do not lead to work are normally deleted after a short period. Records of work, invoices and payments are kept for as long as the law requires, which is usually up to six years.

Keeping your information safe

We use sensible technical and organisational measures to protect your information from loss, misuse and unauthorised access. No method of sending information over the internet is completely secure, so please take care what you share.

Your rights

Under UK data protection law you have the right to:

Ask for a copy of the personal information we hold about you.
Ask us to correct information that is wrong or incomplete.
Ask us to delete your information in certain circumstances.
Ask us to restrict, or object to, how we use your information.
Ask for your information in a portable format where this applies.
Withdraw your consent at any time where we rely on it.

To use any of these rights, contact us using the details above. We will reply within one month.

Complaints

If you are unhappy with how we have used your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date shown at the top.

See also our Terms and Conditions, or contact us with any questions about your information.

Privacy Policy